Why do I keep losing connection?

Bad, slow or unstable internet connection can cause various problems. For a smooth experience, it's very important that you are connected to a reliable and stable network and that your device's signal is strong. Full Wi-Fi bars or mobile (cellular) data coverage alone is not always enough to guarantee a solid connection, because local networks can slow down and get overburdened at times. This is especially true if you play in a moving vehicle or on underground public transport.

As with any other online service, we recommend playing over Wi-Fi with a good internet service provider, or at least a solid 4G/5G connection with a reliable carrier while sitting in one place.

Suggestions if issues persist:

  1. Close apps in the background
  2. Close any VPN or "booster" app
  3. Restart your Device
  4. Restart the Router