My Purchase was Canceled!

If you’ve tried making a purchase but your order was canceled, you will not be charged for that order.

However, Google Play may put a temporary “reservation” on your credit card equal to the value of the purchase. But don’t sweat it; these “reservations” clear automatically in a short period.

Canceled purchases are likely to occur if your billing address, and/or the name registered in your Google Wallet is different than the one on your credit card.

Straighten this out by contacting your bank to confirm details, then log into your Google Pay, and enter “Payment Methods,” to verify that your information is consistent.

If you haven't received what you bought, please contact us with a screenshot of your order receipt.

The transaction ID (looks similar to this - GPA.1234-1234-1234-12345) at the bottom of the document must be visible on the screenshot.