As you venture into the world of fishing, you may come across questions or uncertainties. Rest assured, our dedicated Support Team is here to stand by your side and provide assistance at every turn of your adventure.
When you find yourself in need of assistance, simply navigate to the SETTINGS screen and tap HELP CENTER. There, you'll discover an array of categories tailored to tackle various fishing inquiries.
For the most effective assistance, we kindly request that you provide comprehensive details regarding the issue you are facing. Starting with the appropriate category and sharing your unique Player ID or nickname is a crucial initial step, but for our team to better understand and address your concern, we encourage you to specify the following information:
- Payment details (if there was a payment made for items, but you have not received them).
- The exact date and time when the issue occurred.
- The name of the event (if the problem is related to an ongoing or past event).
- Additionally, if possible, including screenshots would greatly assist our agents in precisely identifying and confirming the issue.
Rest assured, once you provide these details, your inquiry will be assigned to one of our agents, and you'll receive the assistance you need in no time. We are fully committed to supporting you throughout your fishing journey, ensuring it's a seamless and enjoyable experience!